Quality and compliance
For us, compliance is part of how we work, not an extra step.
Regulatory framework
We operate under a licence from the Iraqi Pharmacists Syndicate and in line with Ministry of Health regulations on scientific offices, product registration and promotion.
Promotion code of conduct
- Accurate, balanced scientific information based on approved sources
- No promotion of unregistered uses
- No gifts or incentives that influence medical decisions
- Respect for healthcare professionals’ time and patients’ privacy
- Use of company-approved scientific materials only
Pharmacovigilance
Every side-effect report goes through four documented steps.
- 1
Receive
We receive the report from a physician, pharmacist or patient through clear channels.
- 2
Document
We document the full details of the report in a standard form.
- 3
Forward
We forward the report to the manufacturer and the competent authorities within the required timeframe.
- 4
Follow up
We follow up on the case and keep the record for review.
Written operating procedures
Scientific visit procedure
Promotional material approval procedure
Pharmacovigilance procedure
Complaints and medical inquiries procedure
Records and data keeping procedure
Staff training procedure
Data protection
We handle healthcare professionals’ and patients’ data confidentially and share it only for a legitimate scientific or regulatory purpose.